Get Started

Login

www.sellr.com

Need help getting started?

Sellr Help Center

How do I refund a customer?

 

There may be a time when you need to refund a customer. You should provide a refund to the customer and mark the order as cancelled or refunded in the Sales Manager to avoid any confusion.

 

How do I refund a customer?

 

You would need to login to your payment processor to perform a refund. Login to PayPal or Braintree or whichever payment system that you are using and find the order, there is usually a clear way to refund the customer, however, if you are unsure of how to do this then speak to your payment processors support team.

 

How do I mark an order to show it is refunded/cancelled

 

- In the drop down menu at the top of the page, click 'Manage' > 'Sales'

 

 

- Find the order and tick the box on the far right-hand side under the column named 'Select'.

 

 

- Scroll to the bottom of the page where you will see a drop down box called 'Selected Transactions' on the right. Select how you would like to mark the order, from the options provided.

 

Share on Facebook Share on Twitter Share on Google+ Share on Linked In Share on Pinterest Email to a friend More options

Share

Share on Facebook

Facebook

Share on Twitter

Twitter

Share on Google+

Google+

Share on Pinterest

Pinterest

Email to a friend

Email

Share on Linked In

Linked In

Share on Instagram

Instagram

Share on Tumblr

Tumblr

Share on Wordpress

Wordpress

Share on your blog

Re-blog

Close
Online - Start Chat?

Your name *

 

Cancel