How do I refund a customer?

There may be a time when you need to refund a customer. You should provide a refund to the customer and mark the order as cancelled or refunded in the Sales Manager to avoid any confusion.

How do I refund a customer?

You would need to login to your payment processor to perform a refund. Login to PayPal or Braintree or whichever payment system that you are using and find the order, there is usually a clear way to refund the customer, however, if you are unsure of how to do this then speak to your payment processors support team.

How do I mark an order to show it is refunded/cancelled

- In the drop down menu at the top of the page, click 'Manage' > 'Sales'

- Find the order and tick the box on the far right-hand side under the column named 'Select'.

- Scroll to the bottom of the page where you will see a drop down box called 'Selected Transactions' on the right. Select how you would like to mark the order, from the options provided.